Support

Please contact Adam Bridges at achoo@adambridges.ca for support.

Frequently Asked Questions

1. Can I disable my location and still use the app?

Yes! In fact, your location is disabled by default and is only required if you want to use the Heat Map.

2. How is my information protected?

The information stored and sent by your device is encrypted on your device and Achoo’s server provided by Google’s Firebase service. Furthermore, all information collected is anonymous as every user is assigned a unique random identifier, making it next to impossible to identify one user from the next.

3. If I add my family in Achoo, will they know what my symptoms are?

Nope! When you add a Connection, they will only see whether you have been feeling well or unwell.

4. Achoo notified me that I have some possible conditions. How accurate is this?

The Possible Conditions reporting feature is an experimental feature designed to assist you with being proactive about your health. With the feature being experimental, the accuracy varies and cannot be confidently discerned yet until more data is collected; in other words, the more you use Achoo, the more accurate its features should become over time. Note that this feature is not a diagnostic tool and you should always consult with a Doctor for a proper diagnosis.